Frequently Asked Questions

SHIPPING

How much does shipping cost?

Free standard shipping for orders over $50.00! Orders under $50.00 will be $4.00 to ship.

What about customs and duty fees?

We are not responsible for any customs fees that you may be subject to. All sales are final and it is your responsibility to check with your customs office to determine any additional costs.

When will my socks arrive?

Standard shipping will take about 3-5 business days. 2 Day Shipping arrives in 2 business days for orders placed before 3pm EST Next Day Shipping arrives next business day for orders placed before 3pm EST

Do you ship outside the US?

Duh.

MY ORDER

Where the check is my order?

If your order is delayed, please first check the location through your Tracking ID provided in the confirmation email you’ve got after placing the order. If you don’t have a tracking ID, feel free to contact us.

PRODUCT INFO

What size should I order?

SIZE EU US MEN US WOMEN UK
S 36-38 5-6 6-7 4-5
M 39-42 7-9 8-10 6-8
L 43-46 10-13 11-14 9-12
XL 47-50 13-16 12-15

What does sock compression mean?

Compression socks are specially designed to apply pressure to your lower legs, helping to maintain blood flow and reduce discomfort and swelling.

Will my socks slip in my shoes?

If the socks are too small for your feet, the socks will always slip down. To avoid this problem, please visit our Size Chart to ensure you order your true size.

Are there special washing instructions for my Penguin Dojo socks?

No. Just wash them every time they smell bad.

What is different in Penguin Dojo socks compared to others?

Probably just the logo.

RETURNS & EXCHANGES

What does your lifetime warranty mean?

Simply put, if our socks aren’t the best you’ve ever worn, return it to us for a fresh pair! Read more here

Can I return my order?

Customer satisfaction is our #1 priority. If you return your item unworn, inside the original packaging within 40 days of delivery, you can get your money back. You can also exchange your item for another model or size of the same value.

Can I return my order after 40 days?

Returns should be filed within 40 days of purchase. Exceptions can be made if you send photos or an explanation. Refunds will be issued within 3-5 business days of delivery.

Can I cancel my order?

If you contact us before your order has been processed, we can cancel the order and issue a full refund. If your order has already been processed, you can take advantage of our returns policy. For more details please visit the Returns Policy page.

Can I exchange my socks for a different size?

How dare you, Brad, it was a gift.

GENERAL

I have some questions, do you have a phone number I can call?

Obviously not.

It’s my first order, will I have a discount?

Only if you order 50 pairs at once.

What do you do for fun?

Trying out all the socks before we send them to you. With smelly feet. Ha

I don’t want to receive your emails anymore. What should I do?

Just click on the ‘unsubscribe’ button on the last email we’ve sent.